This policy sets out how we handle personal information. It covers The Rabbit Patch Ltd. and applies across all of The Rabbit Patch Ltd products and services, including, but not limited to the following websites:
When we refer to ‘Sites’ throughout this document, we are referring to the above list of websites.
What type of personal information do we collect?
We collect certain personal information about visitors and users of our Sites. The most common types of information we collect are things like:
- Transactional Information (Orders / invoices)
- Transactional Details (Products)
- Delivery Address
- First / Last Name
- User Names
- Email Addresses
- Forum Comments
- Web Analytics Data
NOTE: We DO NOT store credit/debit card details.
Transactions of a financial nature are processed by a third party system. We currently use the following payment gateways:
How we collect personal information
We may collect personal information directly when you provide it to us, automatically as you navigate through the Sites or via any of our clients or partners for whom we provide services on their behalf.
You are likely to provide personal information when you:
- complete membership
- buy items or services on our Sites
- subscribe to a newsletter
- subscribe to an email list
- submit feedback
- enter a competition
- fill out a survey
- send us a communication
If you choose not to provide personal information, we may not be able to provide you with our services and you may not be able to carry out transactions or access the full range of features available across our Sites.
Information we collect about you from others
How do we use personal information?
We may use your personal information in order for us to:
- Verify your identity when you sign in to any of our Sites
- Facilitate and process transactions that take place on the Sites
- Customise our services and websites in order to provide a more personalised experience
- Update you with news and information about our Sites and services
- Send email newsletters
- Provide you with marketing information about products and services which we feel may interest you
- Monitor activity on the Sites, for example to identify potential fraudulent
- Responding to your comments or queries, submitted to us on the Sites
- Undertake general administrative and performance functions and activities.
When may we disclose your personal information?
We never disclose your personal information to any 3rd party with the exception of those people we are authorised or required by law to do so. An example of this would be the Police in relation to any fraud or criminal case.
How do we store your personal information?
How can you access your personal information?
You can access some of the information that we collect about you by logging in to your account. If you want to access your personal information related to a newsletter we send to you, please follow the preferences link at the bottom of the email you receive from us.
You also have the right to make a request to access other information we hold about you and to request corrections of any errors in that information.
You may also request deletion of your personal data which we will be happy to do so long as there is no lawful process why we should keep your data (e.g. within contract). To make an access or correction request, contact us using any of the following methods:
- Contact Details from The Rabbit Patch Ltd. website
- Details at the foot of the newsletter that we send to you
Choices regarding control of your personal information
Where we have your consent to do so (e.g if you have subscribed to one of our e-mail lists or have otherwise indicated that you are interested in receiving offers or information from us), we may send you marketing communications about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future. You can ‘opt-out’ by using the unsubscribe link, replying to the newsletter you wish to ‘opt-out’ from or contact us via any of our sites.
If your e-mail address has changed and you would like to continue to receive our e-mails, you will need to access your account and update your e-mail address information in your account. It may be necessary to sign-up again for those e-mails that you want to receive.
Cookies and Web Analytics
Generally speaking, when you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and may not reveal your true identity. If you’re logged into your account some of this information could be associated with your account. Some but not all of the following information may be captures to allow us to see how our website is performing as well as how we can improve the experience you have on our Sites:
- Your IP Address
- Domain information
- Your Internet service
- The date and time of your visit to the website
- The length of your session
- The pages which you have accessed
- The number of times you access our site within any month
- The website which referred you to our Sites
- The Operating System your computer uses
- The Browser you used to access our Sites
- The Device you used to access our Sites
Information about children
Our Sites are not suitable for children under the age of 13 years, so if you are under 13 we ask that you do not use our Sites or give us your personal information. If you are from 13 to 18 years, you can browse the Sites but will need the supervision of a parent or guardian to become a registered user. It is the responsibility of parents or guardians to monitor their children’s use of our Sites.
Information you make public or give to others
When we need to update this policy
We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the policy, the changes will be effective straightaway. We’ll usually publish information about changes to be made to this policy on our Sites – but please be aware that it is your responsibility to check in and make sure you keep up to date with any changes to this policy.
How can you contact us?
If you have any questions about our privacy practices, you may contact us using the contact details on our main business website: